Privacy Policy
Last updated: October 1, 2025
Mistara Labs Inc. ("Mistara Labs", "we", "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose information in connection with our products and services, including applications available on commerce platforms such as the Shopify App Store.
Information We Collect
- • Account and contact information provided by you.
- • Store and catalog data necessary to provide our services (e.g., products, pages, blogs).
- • Service usage information (e.g., logs, performance metrics).
- • Limited customer interaction data where required to deliver features you enable.
How We Use Information
- • To provide, operate, and improve our services, including training and improving AI models.
- • To maintain security, prevent misuse, detect abuse, and support customers.
- • To comply with legal obligations and enforce our Terms of Service.
- • To analyze usage patterns and service performance.
AI and Machine Learning
Our services use artificial intelligence and machine learning. We may use aggregated, anonymized data to train and improve AI models. We do not use your confidential business data or personally identifiable customer information for model training without appropriate safeguards and consent. You acknowledge that AI systems may process your data to generate responses and that we cannot guarantee the accuracy or appropriateness of AI outputs.
Data Retention and Deletion
We retain information only as long as necessary to provide the services or as required by law.
We support standardized data deletion and access mechanisms, including platform-specific GDPR
endpoints (e.g., Shopify customers/data_request, customers/redact, and shop/redact) configured in our app.
Data Sharing
We do not sell personal information. We may share data with service providers who assist us in operating the services (e.g., infrastructure, analytics) under appropriate safeguards.
Security
We implement technical and organizational measures designed to protect information. However, no method of transmission or storage is 100% secure.
Your Choices
For data subject requests, contact us or use applicable platform processes.
International Transfers
Information may be processed in jurisdictions where we or our service providers operate. We take steps to ensure appropriate protections consistent with applicable laws.
Changes
We may update this Privacy Policy from time to time. We will post updates on this page with the effective date. Your continued use of the services constitutes acceptance of the updates.
Contact
For privacy inquiries or requests, contact [email protected].
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. You should consult your legal counsel to ensure suitability for your specific use case.